{"id":279230,"date":"2025-03-10T15:54:00","date_gmt":"2025-03-10T15:54:00","guid":{"rendered":"https:\/\/wallheathcommunitycentre.co.uk\/?page_id=279230"},"modified":"2025-04-14T14:36:11","modified_gmt":"2025-04-14T13:36:11","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_stops=&#8221;rgba(5,53,8,0.36) 100%|#29c4a9 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/wallheathcommunitycentre.co.uk\/wp-content\/uploads\/2025\/02\/Wall_Heath_Community_Centre_2.jpg&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;47px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Bebas Neue|600||on|||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;65px&#8221; header_2_letter_spacing=&#8221;3px&#8221; header_2_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;0px||-18px||false|false&#8221; custom_padding=&#8221;11px||0px||false|false&#8221; header_2_font_size_tablet=&#8221;61px&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<h2><strong>Complaints Policy<\/strong><\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;gcid-05758ee3-441f-4262-8e3a-264d0e2dd6eb&#8221; custom_padding=&#8221;50px||50px||true|&#8221; global_colors_info=&#8221;{%22gcid-05758ee3-441f-4262-8e3a-264d0e2dd6eb%22:%91%22background_color%22%93}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;off|desktop&#8221; max_width_tablet=&#8221;90%&#8221; max_width_phone=&#8221;90%&#8221; max_width_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;0px||0px||true|false&#8221; animation_direction=&#8221;left&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Rubik|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;25px&#8221; header_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; module_alignment_tablet=&#8221;center&#8221; module_alignment_phone=&#8221;&#8221; module_alignment_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<h1 style=\"text-align: left;\"><span class=\"ql-color-blue\"><span style=\"color: #5cb338;\"><span>Empowering Your Voice<\/span>:<\/span>\n<span style=\"color: #86c001;\">Shaping a Better Community Together<\/span><\/span><\/h1>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Rubik|300|||||||&#8221; text_text_color=&#8221;#212121&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;24px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px|35px|1px||false|false&#8221; custom_margin_tablet=&#8221;0px||35px||false|false&#8221; custom_margin_phone=&#8221;0px||30px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; text_font_size_tablet=&#8221;26px&#8221; text_font_size_phone=&#8221;23px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<p style=\"text-align: left;\"><strong>1. Introduction<\/strong><br \/>Wall Heath Community Centre (&#8220;the Centre&#8221;) is committed to providing a high-quality service to all members of our community. We recognise that sometimes things can go wrong, and we value your feedback. This Complaints Policy outlines our process for handling complaints in a fair, efficient, and transparent manner.<\/p>\n<p style=\"text-align: left;\"><strong>2. Purpose <\/strong>-This policy aims to:<\/p>\n<ul>\n<li style=\"text-align: left;\">Provide a clear and accessible procedure for making a complaint.<\/li>\n<li style=\"text-align: left;\">Ensure that complaints are dealt with promptly and fairly.<\/li>\n<li style=\"text-align: left;\">Learn from complaints to improve our services.<\/li>\n<li style=\"text-align: left;\">Maintain positive relationships with our community.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>3. Scope<\/strong> &#8211;\u00a0This policy applies to complaints about any aspect of the Centre&#8217;s services, activities, or conduct of its staff or volunteers. This includes, but is not limited to:<\/p>\n<ul>\n<li style=\"text-align: left;\">Facility management and maintenance.<\/li>\n<li style=\"text-align: left;\">Event organisation and delivery.<\/li>\n<li style=\"text-align: left;\">Booking procedures.<\/li>\n<li style=\"text-align: left;\">Staff or volunteer conduct.<\/li>\n<li style=\"text-align: left;\">Data protection and privacy.<\/li>\n<li style=\"text-align: left;\">Discrimination or harassment.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>4. How to Make a Complaint<\/strong> &#8211;\u00a0Complaints should be made in writing, where possible, and should include:<\/p>\n<ul>\n<li style=\"text-align: left;\">Your name and contact details.<\/li>\n<li style=\"text-align: left;\">A clear description of the complaint, including dates, times, and locations.<\/li>\n<li style=\"text-align: left;\">The names of any staff or volunteers involved.<\/li>\n<li style=\"text-align: left;\">Any supporting evidence.<\/li>\n<li style=\"text-align: left;\">What outcome you are seeking.<\/li>\n<li style=\"text-align: left;\">Complaints can be submitted via:<\/li>\n<li style=\"text-align: left;\">Email: [Insert Centre Email Address]<\/li>\n<li style=\"text-align: left;\">Post: Wall Heath Community Centre, [Insert Centre Address]<\/li>\n<li style=\"text-align: left;\">In person: To a member of staff or a designated volunteer during Centre opening hours.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><span>If you are unable to make a written complaint, please contact us by phone on [Insert Centre Phone Number] and we will assist you in recording your complaint.<\/span>\u00a0<\/p>\n<p style=\"text-align: left;\"><strong>5. Complaints Procedure<br \/><\/strong><br \/><span style=\"text-decoration: underline;\"><strong>Stage 1: Informal Resolution<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: left;\">We encourage you to raise any concerns informally with a member of staff or a volunteer in the first instance.<\/li>\n<li style=\"text-align: left;\">We will endeavour to resolve the issue quickly and informally.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><strong>Stage 2: Formal Complaint<\/strong> <\/span><\/p>\n<ul>\n<li style=\"text-align: left;\">If the issue cannot be resolved informally, you may submit a formal written complaint.<\/li>\n<li style=\"text-align: left;\">The complaint will be acknowledged within [Number] working days.<\/li>\n<li style=\"text-align: left;\">An investigation will be conducted, and a response will be provided within [Number] working days. If the investigation is complex, and needs more time, you will be notified of the extended time frame.<\/li>\n<li style=\"text-align: left;\">The response will outline the findings of the investigation and any actions taken.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><span style=\"text-decoration: underline;\"><strong>Stage 3: Appeal<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: left;\">If you are dissatisfied with the response at Stage 2, you may appeal to the Centre&#8217;s Management Committee.<\/li>\n<li style=\"text-align: left;\">The appeal must be submitted in writing within [Number] working days of receiving the Stage 2 response.<\/li>\n<li style=\"text-align: left;\">The Management Committee will review the complaint and the investigation and provide a final response within [Number] working days.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>6. Confidentiality <\/strong>-All complaints will be treated with confidentiality. Information will only be shared with those involved in the investigation and resolution of the complaint.<\/p>\n<p style=\"text-align: left;\"><strong>7. Record Keeping <\/strong>-We will maintain records of all complaints received, the investigations conducted, and the outcomes. This information will be used to monitor and improve our services.<\/p>\n<p style=\"text-align: left;\"><strong>8. Monitoring and Review<\/strong> &#8211;\u00a0This policy will be reviewed regularly to ensure its effectiveness and compliance with relevant legislation.<\/p>\n<p style=\"text-align: left;\"><strong>9. Contact Information<\/strong> &#8211;\u00a0If you have any questions about this policy or the complaints procedure, please contact us:<br \/>Wall Heath Community Centre [Insert Centre Address] [Insert Centre Phone Number] [Insert Centre Email Address]<\/p>\n<p style=\"text-align: left;\"><strong>10. External Bodies<\/strong> &#8211;\u00a0If your complaint relates to a specific regulatory body, such as the Charity Commission or the Information Commissioner&#8217;s Office (ICO), you may have the right to escalate your complaint to them. Information on how to contact these bodies can be found on their respective websites.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;02 Hover Box&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-05758ee3-441f-4262-8e3a-264d0e2dd6eb&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;custom&#8221; background_image_width=&#8221;100%&#8221; background_image_height=&#8221;100%&#8221; custom_padding=&#8221;50px||50px||true|false&#8221; custom_padding_tablet=&#8221;80px||80px||true|false&#8221; custom_padding_phone=&#8221;60px||60px||true|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{%22gcid-05758ee3-441f-4262-8e3a-264d0e2dd6eb%22:%91%22background_color%22%93}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; 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hb_background_background_image=&#8221;https:\/\/wallheathcommunitycentre.co.uk\/wp-content\/uploads\/2025\/02\/2149429074.jpg&#8221; vertical_align=&#8221;flex-end&#8221; wrapper_margin=&#8221;||||false|false&#8221; wrapper_padding=&#8221;300px||||false|false&#8221; title_margin=&#8221;||||false|false&#8221; title_padding=&#8221;20px|20px|10px|20px|false|true&#8221; content_padding=&#8221;|20px|20px|20px|false|true&#8221; title_bg_bgcolor=&#8221;RGBA(255,105,0,0.9)&#8221; content_bg_bgcolor=&#8221;RGBA(255,105,0,0.9)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Rubik|700|||||||&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;24px&#8221; content_font=&#8221;Rubik||||||||&#8221; content_text_color=&#8221;#FFFFFF&#8221; content_font_size=&#8221;16px&#8221; content_line_height=&#8221;24px&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; global_colors_info=&#8221;{}&#8221;]<p><strong>Reclaim Your Energy:<\/strong> The Simple Path to Active Living.<\/p>[\/difl_hoverbox][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][difl_hoverbox change_view=&#8221;on&#8221; title=&#8221;Learning&#8221; hb_btn_button_url_new_window=&#8221;1&#8243; title_on_hover=&#8221;on&#8221; content_on_hover=&#8221;on&#8221; hb_background_color_gradient_1=&#8221;RGBA(255,255,255,0)&#8221; hb_background_color_gradient_2=&#8221;rgba(255,105,0,0.9)&#8221; hb_background_start_position=&#8221;63%&#8221; hb_background_end_position=&#8221;37%&#8221; hb_background_above_image=&#8221;on&#8221; hb_background_background_image=&#8221;https:\/\/wallheathcommunitycentre.co.uk\/wp-content\/uploads\/2025\/02\/16666.jpg&#8221; vertical_align=&#8221;flex-end&#8221; wrapper_margin=&#8221;||||false|false&#8221; wrapper_padding=&#8221;300px||||false|false&#8221; title_margin=&#8221;||||false|false&#8221; title_padding=&#8221;20px|20px|10px|20px|false|true&#8221; content_padding=&#8221;|20px|20px|20px|false|true&#8221; title_bg_bgcolor=&#8221;RGBA(255,105,0,0.9)&#8221; content_bg_bgcolor=&#8221;RGBA(255,105,0,0.9)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Rubik|700|||||||&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;24px&#8221; content_font=&#8221;Rubik||||||||&#8221; content_text_color=&#8221;#FFFFFF&#8221; content_font_size=&#8221;16px&#8221; content_line_height=&#8221;24px&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<p><strong>The Joy of Learning:<\/strong> Discover Your Passion and Pursue Your Dreams<\/p>[\/difl_hoverbox][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][difl_hoverbox change_view=&#8221;on&#8221; title=&#8221;Health &#038; Wellbeing&#8221; hb_btn_button_url_new_window=&#8221;1&#8243; title_on_hover=&#8221;on&#8221; content_on_hover=&#8221;on&#8221; hb_background_color_gradient_1=&#8221;RGBA(255,255,255,0)&#8221; hb_background_color_gradient_2=&#8221;rgba(255,105,0,0.9)&#8221; hb_background_start_position=&#8221;63%&#8221; hb_background_end_position=&#8221;37%&#8221; hb_background_above_image=&#8221;on&#8221; hb_background_background_image=&#8221;https:\/\/wallheathcommunitycentre.co.uk\/wp-content\/uploads\/2025\/02\/30376.jpg&#8221; vertical_align=&#8221;flex-end&#8221; wrapper_margin=&#8221;||||false|false&#8221; wrapper_padding=&#8221;300px||||false|false&#8221; title_margin=&#8221;||||false|false&#8221; title_padding=&#8221;20px|20px|10px|20px|false|true&#8221; content_padding=&#8221;|20px|20px|20px|false|true&#8221; title_bg_bgcolor=&#8221;RGBA(255,105,0,0.9)&#8221; content_bg_bgcolor=&#8221;RGBA(255,105,0,0.9)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Rubik|700|||||||&#8221; title_text_color=&#8221;#FFFFFF&#8221; title_font_size=&#8221;25px&#8221; title_line_height=&#8221;24px&#8221; content_font=&#8221;Rubik||||||||&#8221; content_text_color=&#8221;#FFFFFF&#8221; content_font_size=&#8221;16px&#8221; content_line_height=&#8221;24px&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; border_radii=&#8221;on|5px|5px|5px|5px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<p><strong>Live Your Best Life:<\/strong> The Power of Health and Wellbeing<\/p>[\/difl_hoverbox][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;2px||0px|||&#8221; global_module=&#8221;279029&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{%22gcid-21b3047e-4dff-4544-a281-3b1f0ef63d6c%22:%91%22background_color%22%93}&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#202020&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;50px|||100px|false|false&#8221; global_colors_info=&#8221;{%22gcid-21b3047e-4dff-4544-a281-3b1f0ef63d6c%22:%91%22background_color%22%93}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Rubik|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; text_line_height=&#8221;1.6em&#8221; link_text_color=&#8221;#FFFFFF&#8221; header_2_font=&#8221;Rubik||||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;14px&#8221; max_width=&#8221;325px&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{%22gcid-df90b98e-fcca-45c9-a898-cc63b2400db7%22:%91%22link_text_color__hover%22%93}&#8221; link_text_color__hover_enabled=&#8221;on|hover&#8221; link_text_color__hover=&#8221;#fb4141&#8243; sticky_enabled=&#8221;0&#8243;]<h2 style=\"text-align: left;\">Quick Links<\/h2>\n<p style=\"text-align: left;\">About Us<br \/>Aims &amp; Objectives<br \/>Meet the Team<br \/>Get Involved<br \/>Activitives<br \/>Timetable<br \/>Events<br \/>News<br \/>Newsletter<br \/>Venue Hire<br \/>Parking Information<br \/>Gallery<br \/>Donate Now<\/p>\n<h2 style=\"text-align: left;\"><\/h2>\n<h2 style=\"text-align: left;\">Legal<\/h2>\n<p style=\"text-align: left;\"><a href=\"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/privacy-and-data-protection-policy\/\">Privacy\/Data Protection<\/a><br \/>Booking T&amp;C&#8217;s<br \/><a href=\"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/complaints-policy\/\">Complaints Policy<\/a><\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;50px||||false|false&#8221; custom_padding_tablet=&#8221;50px||||false|false&#8221; custom_padding_phone=&#8221;|||100px|false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Rubik|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; text_line_height=&#8221;1.6em&#8221; header_2_font=&#8221;Rubik||||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;14px&#8221; max_width=&#8221;325px&#8221; custom_margin=&#8221;0px||3px||false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<h2 style=\"text-align: left;\">Contact Us<\/h2>\n<p style=\"text-align: left;\">Wall Heath Community Centre<br \/>Enville Road<br \/>Wall Heath<br \/>Kingswinford<br \/>West Midlands<br \/>DY6 0JT<\/p>[\/et_pb_text][et_pb_social_media_follow _builder_version=&#8221;4.27.4&#8243; 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button_border_radius=&#8221;100px&#8221; button_letter_spacing=&#8221;1px&#8221; button_font=&#8221;Bebas Neue|600||on|||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;23px||0px||false|false&#8221; custom_margin_tablet=&#8221;0px||50px||false|false&#8221; custom_margin_phone=&#8221;0px||50px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;5px|102px|5px|102px|false|false&#8221; global_colors_info=&#8221;{%22gcid-d3434480-f737-4770-81e9-8ebbd3c82ea5%22:%91%22button_bg_color%22%93,%22gcid-df90b98e-fcca-45c9-a898-cc63b2400db7%22:%91%22button_bg_color__hover%22%93}&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#fb4141&#8243; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/wallheathcommunitycentre.co.uk\/wp-content\/uploads\/2025\/02\/contact_us.jpg&#8221; custom_padding=&#8221;250px||250px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-df90b98e-fcca-45c9-a898-cc63b2400db7&#8243; custom_padding=&#8221;7px||4px|||&#8221; global_module=&#8221;279028&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{%22gcid-df90b98e-fcca-45c9-a898-cc63b2400db7%22:%91%22background_color%22%93}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; custom_padding=&#8221;6px||9px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Rubik|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; text_line_height=&#8221;1.6em&#8221; link_font=&#8221;Rubik|600|||||||&#8221; link_text_color=&#8221;#FFFFFF&#8221; header_2_font=&#8221;Rubik||||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;14px&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;|||0px|false|false&#8221; global_colors_info=&#8221;{%22gcid-df90b98e-fcca-45c9-a898-cc63b2400db7%22:%91%22background_color%22%93}&#8221;]<p style=\"text-align: center;\"><span>\u00a9\u00a0<\/span>Wall Heath Community Association. All rights reserved. Registered Chariety No. 522810. Webiste by: <a href=\"https:\/\/www.five12design.co.uk\" target=\"_blank\" rel=\"noopener\">Five12 Design<\/a> &#8211; together, we create.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Complaints PolicyEmpowering Your Voice: Shaping a Better Community Together1. IntroductionWall Heath Community Centre (&#8220;the Centre&#8221;) is committed to providing a high-quality service to all members of our community. We recognise that sometimes things can go wrong, and we value your feedback. This Complaints Policy outlines our process for handling complaints in a fair, efficient, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","iawp_total_views":11,"footnotes":""},"class_list":["post-279230","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/279230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=279230"}],"version-history":[{"count":6,"href":"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/279230\/revisions"}],"predecessor-version":[{"id":279399,"href":"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/279230\/revisions\/279399"}],"wp:attachment":[{"href":"https:\/\/wallheathcommunitycentre.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=279230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}